Refund & Return Policy

At BUY KARLO, we are committed to providing you with the best shopping experience. Please read our policy carefully before placing your order.

No Return / No Exchange Policy

As we deal in resold and curated products, we maintain a strict No Return and No Exchange policy. Once an order is placed and delivered, it cannot be returned or exchanged.

We strongly encourage all customers to:

• 🔍 Review product descriptions, images, and specifications carefully before ordering
• 📞 Contact our support team via live chat if you have any questions before purchasing
• ✅ Confirm your size, color, and quantity before completing checkout

Damaged or Incorrect Items

We take quality seriously. If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

• Your order number
• Clear photos/video of the item and packaging

We will review your case and work towards a fair resolution, which may include a replacement or store credit at our discretion.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, contact us immediately via live chat or our support channels.

Cash on Delivery (COD) Orders

For COD orders, please ensure you are available to receive your parcel. Repeated refusals or non-availability may result in your account being restricted from future COD orders.

Contact Us

If you have any concerns or questions about your order, our team is available 24/7 to assist you.

Reach out via the live chat on our website and we will get back to you as soon as possible.

Thank you for shopping with BUY KARLO. Your trust means everything to us. 🛒